Cancellation Policy
Last Updated: December 14, 2024
Trial Period and Cancellation Terms
Free Trial Period
- All new accounts receive a 14-day free trial
- Full access to platform features during trial
- No credit card required to start trial
- Trial begins on account creation date
Trial Cancellation
- Cancel anytime during the 14-day trial
- No charges if cancelled during trial period
- All data will be retained for 30 days after cancellation
- Export your data before trial expiration
Post-Trial Terms
- Subscription automatically begins after trial
- No cancellations accepted after trial period
- Annual commitment required post-trial
- Subscription fees non-refundable
Important Deadlines
Trial Period Timeline
- Day 1-14: Free trial period with full cancellation rights
- Day 10: Trial expiration reminder sent
- Day 13: Final cancellation reminder sent
- Day 14: Last day to cancel without charge
Post-Trial
- No cancellation option available
- Full payment required for subscription term
- Early termination fees may apply
- Service continues until term end
How to Cancel During Trial
Cancellation Methods
-
Account Dashboard:
- Log into your account
- Navigate to Subscription Settings
- Select "Cancel Trial"
- Confirm cancellation
-
Email Request:
- Send to: cancel@[your-domain].com
- Include account details
- State cancellation request
- Await confirmation
-
Support Portal:
- Submit cancellation ticket
- Provide account information
- Specify cancellation reason
- Follow confirmation steps
What to Expect
- Immediate confirmation of cancellation
- Access continues until trial end
- Data available for 30 days
- No further charges
Data Management
After Cancellation
- 30-day data retention period
- Export functionality available
- Secure data deletion after 30 days
- No recovery after deletion
Export Options
- CSV file export
- Database backup
- Document downloads
- Integration data
Non-Cancellation Policy
Post-Trial Commitment
- Annual subscription required
- No mid-term cancellations
- Full payment obligation
- Service continues for term
Renewal Terms
- Automatic renewal
- 30-day renewal notice
- New term commitment
- Current rates apply
Exceptions
Force Majeure
- Natural disasters
- Legal requirements
- Regulatory changes
- Service discontinuation
Business Closure
- Legal documentation required
- Case-by-case evaluation
- Administrative fees may apply
- Subject to verification
Contact Information
For cancellation assistance:
- Email: cancel@[your-domain].com
- Phone: [your-contact]
- Support Portal: [your-support-url]
- Hours: [your-business-hours]
Acknowledgment
By starting the trial, you acknowledge and agree to:
- 14-day trial limitation
- No cancellation after trial
- Annual commitment requirement
- Payment obligations